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“411 on Training 911 Responders”

September 20, 2023 @ 7:00 pm 8:00 pm


Following a conversation with a firefighter in 2014, the presenters realized emergency first
responders were not being trained for interacting with individuals who have complex
communication needs. This session will discuss the creation and implementation of a training
program which began in 2016. Information will include a “how to” guide for contacting first
responder departments and a brief overview of the presenters’ training program. The presenters
will also provide resources for participants to begin training first responders in their own
communities and will discuss practical tips on how to engage first responders in this critical


Mariesa Rang is a part-time instructor and PhD student at Western Michigan University. Miss
Rang’s research focus is training emergency first responders on how to communicate with people
with complex communication needs and is striving to share the training program nationwide.

Sharon Mankey is a retired Assistant Clinical Professor and Director of Purdue University Fort
Wayne Communication Disorders Clinic. Ms. Mankey began training emergency first Responders in
how to better communicate with individuals with complex communication needs in the State of
Indiana in 2016 and to date have trained approximately 2,000 first responders in Indiana,
Michigan, and Montana.

MODERATED BY: Krista Davidson

CE units are available for Free to USSAAC/ISAAC members only.

Non-members pay $25 for each webinar.

This course is offered for 0.1 ASHA CEUs (Introductory level; Professional area)


  1. Explain the importance of training emergency first responders about interacting with
    individuals with complex communication needs.
  2. List the steps of arranging and conducting trainings with first responders.
  3. Demonstrate how to find resources applicable to training first responders.


  • 5 minutes: Introduction of speaker, USSAAC and topic
  • 5 minutes: History/background of training
  • 10 minutes: Logistics of contacting departments/funding
  • 25 minutes: Overview of training process
  • 10 minutes: Previewing the website
  • 5 minutes: Q and A

American Speech-Language-Hearing Association (ASHA) CEUs in speech-language pathology and
audiology are awarded by the ASHA CE Registry upon receipt of the CEU Participant Form from the ASHA
Approved CE Provider, USSAAC. ASHA CEUs are provided to full registrations. This program is offered for
.1 ASHA CEUs (Introductory Level, Professional Area)

ASHA Disclosures:

  • Speaker
    • Financial:
      • Mariesa Rang has no financial disclosures to report
      • Sharon Mankey has no financial disclosures to report
    • Non-financial:
      • Mariesa Rang is a member of USSAAC’s Disaster relief committee and co-created the training and resources shared in the webinar
      • Sharon Mankey is a member of USSAAC’s Disaster relief committee and co-created the training and resources shared in the webinar
  • Moderator
    • Financial:
      • Krista Davidson has no financial disclosures to report
    • Non-financial
      • Krista Davidson has no non-financial disclosures to report

PLEASE NOTE: Only the first 150 attendees to log into
the webinar will be guaranteed spots.

Follow Us: @USSAAC #USSAAChat

Contact Us: membership@ussaac.org

Join Us: USSAAC.org/membership


Betsy Caporale, Richard Hurtig, Sharon Redmon, Wendy Quach

ASHA CEU approved provider badge

AAC Info

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